Q: What is the difference between syrup and powder?



A: Concentrated juices are used in non-milk taste drink. Flavor powders are used in milk tea based drink. Some flavors are only available in powder(e.g. taro) and some in syrup(e.g. starfruit).

---

Q: Are overnight tapioca still good to be consumed?



A: Note that overnight tapioca lost its texture and chewyness. A good practice bubble tea store should never use overnight tapioca.

---

Q: Is the quality of water an important issue in the making of bubble tea?



A: The water should be clean and away from any odor. Tap water often carries choloride smell and has tart taste. It would nice to use filted water for any of the drinks.

---

Q: What is the expiry date for the powders/syrup/tapioca?



A: The expiry date for the powders are approx. two years. tapioca
1 year. syrup 1 year in condition of well storge. (cool and dry place)

---

Q: How many cups can I make with one single roll of film paper?




A: One roll of film paper is good for approximate 3000 cups depending on the film's material

---

Q: Can I print my own trademark on my cups?



A: People can print their own trademarks on Film Papers and cups when they purchase a minimum order. Minimum Order for trademark cups: 50,000 pc.
Minimum Order for trademark film: 60 rolls.

---

Q: What is the Sealing Machine for?



A: Sealing machines put a film a plastic on top of each cup. It works like
a lid except it actually seal the cup and prevent any leakage while carrying.
Sealing machine is a MUST have for take-out-only bubble tea stores.

---

Q: What is the Shaking Machine for?



A: Shaking machines is used for a complete blend of all the Bubble Tea ingredients when making bubble tea beverages

---

Q: Do you offer free sample?



A: We don not offer free samples. We sell Samples Kits at US$120.00 each, including shipping by courier. Buyers can use these to practice Bubble Tea making and evaluate our products.

---

Q: When is the best time to cook Tapioca?



A: A professional bubbble tea store(10am to 12pm) should cook 3 times a day.First pot in the morning, second pot at about 4 pm and third pot in the evening.It is better to cook more frequently instead of one big pot for the wholeday.

---

Q: Do you include Syrup samples in the Sample Kit?



A: No, liquid form materials are rejected in air shipment.

---

Q: How to preserve Tapioca after cooked?



A: Cooked tapioca should be store in an appropriate container in ROOM TEMPERATURE. NEVER STORE COOKED TAPIOCA IN COOLER!!
Remember to add enough sugar syrup to prevent tapioca from sucking too much water.

---

Q: How to preserve un-cooked Tapioca?



A: Each bag of tapioca is vacuum packed and should be store in cool dry place.
An opened bag of tapioca should be tightly sealed and kept in cooler.

---

Q: How many cups of Tapioca can be made with each package of Tapioca?



A: This question should be changed to "how many tapioca do you want to add in each cup?" In Taiwan, one package of 3kg Tapioca can serve upto 80 cups.
In Philippine, it can serve as many as 110 cups. In north America, it only serve about 60~70 cups.

---

Q: Who invented bubble tea?



A: Tapioca was used to serve in hot soup like a dessert. About 10 years ago, one dessert merchant in Night Market add tapioca in iced chilled milk tea. And it instantly becomes the most popular drink in Taiwan. The person who actually found this drink is not traceable. There are many people in Taichung Taiwan claimed as founder. But the real one who should get the credit is yet to be found.

Some sites and newspaper claim the guy named Lee Hu Han as the founder.
But even the editor of this site, me, has never heard of him.

---

Q: What is Bubble Tea?



A: The "bubble" in bubble tea does not really mean the Tapioca. The "bubble" is the "form" that is resulted from shaked tea. When you shaked a cup of tea so well, you can find the bubble form on top of the shaker cup. Just like the "form" you found in Latte. However, lots of people refer the "bubble" in bubble tea = tapioca.
Well, that would not be correct but it is commonly used anyway.

---

Q: What is Tapioca made of?



A: Tapioca is made of tapioca starch, caramel and water. There are also colored tapioca and flavour tapioca.Jasmine Green Tea Tapioca is made of primary tapioca starch, green tea flavor and water. Coffee flavoured Tapioca is made of primary tapioca starch, coffee flavor and water. Color Tapioca is made of primary tapioca starch, color and water.

---

Q: what is the difference between raw and semi cooked tapioca?



A: The difference between Raw Tapioca and Semi-cooked Tapioca are their shelf life, texture and shape. Raw Tapioca have 3 months shelf life and are better in chewyness and better in shape.The cooking time is 40 mins boiling and 20 mins simmering. Raw Tapioca is usually used in professional bubble tea stores

Semi Cooked Tapioca have 6 months shelf life and are easier for storage and easier to cook.The cooking time is 30 mins boiling and 20 mins simmering.
Semi Cooked Tapioca is often used in restaurant and bakery stores.

---

Q: Do I have to keep Tapioca in the refrigerator?



A: Putting Tapioca in the refrigerator is unnecessary because it will only make it harder in texture.

tips: if you have to, make sure you cover it with handi-wrap and with some water in it. before serve it you may need put into microwave if it become harder in texture.

---

Q: If I placed an order, can you tell me the freight amount?



A: Yes, we can check the freight for you at the time of shipping. It’s not expensive to ship by sea. Or, your custom broker will check it for you.


tips: some buyers is always out of situation, they don't order anything and keep asking about shipping price, the shipping company must know how much item you order(how many CBMS) before they can give you the price.please understand it.

tips: the shipping fee from taiwan to paris is about 3x USD per CBM ( a CBM can load about 40-50case 900 kg of tapioca )

tips: your custom broker have the rate. the rate is always change every month.we do'nt precollect shipping fee, the shipping company will according their rate collect from you.

---

Q: Do you sale frachise?



A: We do'nt sale franchise, we are materials provider.

---

Q: Is there any minimum order quantity for each product?



A: Yes, there is minimum order for each of product.

Powder: 3-5 case per flavor
Syrup: 3- 5 case per flavor
Tapioca: 15 case
Straw: 10case
... etc.


tip: these is our basic economy production quantity. most likely
basic bubble tea product inventment is 6000-15000 USD.

tip: a shipping period may take several weeks or monthes before you receive it , bubble tea house safety inventory control is necessary.

tip: some importer think 10000 cup of bubble tea is enough for them. our view point; 10000 cup of bubble tea is only 5 case of cup. 3 case of straw. and small order can't cover our handle shipping & labour cost. make sure you have enough
inventory for 1 or 2 month, the shipping , custom clean and leading for produce
your order normally take more than 1 month+

---

Q: How many cups of bubble tea can make per bag of powder?



A: A bag of powder (1kg) can make 30-50 cup of bubble tea. a case of of powder
can make 600-1000 cup of bubble tea.


*a low quality of powder make less cups of bubble tea and taste would be awful.
*for a long term bubble tea business, quality is always the matter. we always
sell good quality product.
*all our product is made in Taiwan .

---

Q: How do i learn to make bubble tea?



A: We have a formula paper for you to learn making bubble tea. Our bubble tea products is design for making bubble tea, any part time students should learn it quickly.

---

Q: Why order whole container is much better than order an CBM?



A: there are sever reason to order the whole container: first, the shipping fee is much lower, so the cost of purchasing bubble tea material is lower. second its safer buying the whole container bubble tea materials, if you order less than a container, you have to combine your order with other company. sometime they may broken your items or the custom client in your location may move or steal your items(some country ),these problems may happen. this is our standard packing

http://www.myboba.com/pallet.jpg

---

Q: What is the FOB price mean?



A: FOB is stand for "Free on Board" our price is only cover the trucking fee from our manufacture to Taiwan Seaport. the buyer have to pay shipping fee form Taiwan seaport to you location. FOB is most often use on all company price report.

---

Q: What is the normal budget to start a Bubble Tea Shop?



A: If you have a facility and only lack of materials and machinery, US$10,000 may be enough unless you like to have substantial inventory.

---

Q: What materials do you include in a Sample Kit?



A: Our sample kit includes 8 to10 kinds of Flavored Creamer, 500g of Tapioca, Cups, Straws, a Shaker Cup, a Measuring Spoon, Tea, a List of our Products.

---

Q: Can I prepay freight?



A: We don’t have this service at this moment. You better pay the freight yourself to avoid over-charging. When an exporter quote a C&F(Cost and Freight) price, he will surely add an extra amount on it for safety sake. The shipping rate at quoting date may not be the same as the shipping date.

---

Q: If I want to buy a Sample Kit, how should I pay?



A: You can pay by Bank Transfer, or send a Bank Draft or Money Order. Upon receipt of your payment, we’ll send a Sample Kit to you by courier.

---

Q: Can you tell me about goods shipping and receiving?.



A: Shipping: Our goods are sold at FOB(Free On Board) base. Our responsibility is to let your ordered goods be loaded safely on a ship, no matter your order is of container size or not. After that, the goods will be at buyers’ risks. However, the shipping company will take responsibility to deliver the goods to your appointed destination port. In case of accidents, like shipwrecks, the shipping company has a compensation policy.
The shipping documents, including the B/L originals, prepared by us, will be sent to you by courier. You’ll receive them before the goods reaching your appointed port.
Receiving: Upon receiving the shipping documents, you then hand them to your custom broker. He(or she) will do all the importation works for you and let the goods be delivered to your door. You have to pay him(her) charges including duties(if applicanle), inland trucking, his(her) fees, etc.

A buyer much keep the B/L originals securely. Without these, the shipping company will probably refuse to release the goods. However, “Release by Telex” can be arrange. In such case, a copy of faxed or e-mailed B/L can work as the originals.

Ship by air-cargo can save a lot of shipping time, but expensive.

---

Q: How should I pay when I place an order?



A: By T/T( money transfer between bank accounts) is the safest and fastest way. Upon request, we’ll send you information of our bank account.

---

Q: What is your trading policy?



A: Full payment accompanying order is required. Upon receipt of payment, we will arrange production and inform you the approximately shipping date. Orders cannot be cancelled as raw materials will be prepared when an order is confirmed..

---

Q: What is the lead time for an ordered shipment?



A: It's depend on several factors:
(a) Size of order decides lead time. A normal size order takes about 2 weeks.
(b) Season is another factor. It may take longer in holiday seasons.
(c) Contents of an order will affect lead time. Cups, Sealing Films and Bags with printings will sure extend lead time.

for custom logo printed may take longer: 2-4 weeks

---

Q: If I order your goods, can you do re-packing for me?



A: We normally sell goods in their original packings only. the packing size is fixed with machine only. large order of a singal product we can consider that. Extra charge will be added to the costs of package materials, labour.

(etc. a large order is at least 1000kg per flavor powder )

for packing we could provide you the blank package one.

---

Q: Can I buy samples I need; not a Sample Kit?



A: i am sorry we have experienced many unlimited request the sample mailing which greatly increase our operation cost ( we have hundred of items. we do'nt provide everything in sample).sometimes we dont have extra sample in stock. we stick on zero stock policy, all the items have to pre-arrange to be produced. and its important to for us to sell our products is fresh.

- Goods over 3 kg may need to do custom clearance at destination. Under 3 kg may not. our sample policy limied up to 3 kg a package.

-some special cases we'll consider provide extra sample.

-existing customers we offer free sample.

-syrup sample will be reject by Air company.

---

Q: Can i be your distributors?



A: Yes ,you can be our distributor but you may need import appreciate order of goods. a distributor mean you need provide cups , lids, straw..everything for bubble tea house.

---

Q: Can I appoint a specific shipping company of my choice?



A: Yes, you can appoint a shipping company, please conatct your shipping company in your area and ask their representive in taiwan contact us.

tip: many shipping company only deal with shipping forwarder not from customer directly. so its important that your shipping company have their angent in Taiwan contact us directly.

---

Q: What is the costs for Logo or Design printings on Cups, Sealing Films, etc.?



A: (a)Cups: the minimum quantity will be 50,000pc(25 ctns approx.).
(b)For Sealing Film: 60 rolls(10 ctns) minimum.
(c)Costs of printings decided by number of colors
(d)To make printings, please provide your Logo or Design image. Send AI or JPG format and colors numbers, so we can quote you the costs.
(e) For the first time printing, there would be a mold charge.

---